Consumer Protection Legislations
The Blue Book contains the following general policies for all goods and services:
- The warranty relating to any defects in goods or services must be written clearly in Arabic and any other foreign language.
- Payment of a deposit indicates that the contract has become binding. Deposits must be returned or forfeited (as applicable) by the party that decides to cancel the contract. Policies in relation to the deposit and its return must be clearly stated.
- Customers can recover their deposit if the product does not conform to the agreed specifications, becomes unavailable or if the service provider does not deliver items on the date specified.
- Refunds must be made through the same method of payment used by the customer and sellers must ensure that the duration of the refunds is clarified to the customer.
- Customers are entitled to return or get a repair or replacement for defective products during the warranty period.
- Instructions for use must be clearly set out.
Consumer rights under Consumer Protection Legislations
According to the law, the UAE’s consumers are granted the following rights:
- to be provided an appropriate and safe environment when purchasing a good or receiving a service
- to obtain correct information about the goods they purchase, use or consume or the service they receive
- to be informed about their rights and obligations
- to have the right to choose the most appropriate product and service available in the market according to their wishes
- to obtain fair compensation for damages they suffer as a result of purchasing or using defective goods or receiving inadequate or unprofessional services.
The supplier must:
- protect consumers' privacy and data security, and refrain from using them for promotional and marketing purposes
- respect consumers' religious values, customs and traditions when providing them with goods or services
- settle consumers' disputes promptly
- provide the consumer with a dated invoice that includes his trade name, address, type of goods or service sold or provided, its price and quantity and any other data specified by the Executive Regulation of this law. The invoice must be in Arabic and the provider may add any other language, as he deems fit.
Invoice
- Businesses / Service providers shall give the consumers a purchase invoice in Arabic and foreign language, stating all details related to goods / services such as: prices, quantities of purchased items, as well as the trade name.
- Businesses / Service providers shall clarify the sold items separating each item alone, and stating the item value against each item. The invoice shall not be made only with the total invoice amount.
- In the absence of a separate document of the warranty. The warranty must be written with coverage and the duration in the invoices.
- In case there was unpaid balance amount of the value of a product or a service, Businesses / Service providers shall state that in the invoice.
- The consumers shall keep the invoice to ensure his/ her rights
General requirements for preparing an invoice:
- VAT can only be included after the company has a TRN number.
- INVOICE TAX is clearly displayed on the invoice.
- Date of issue of the tax invoice.
- The mandatory content of the tax invoice issued in foreign currency will be as follows: the amount of tax payable expressed in UAE dirhams. the applicable exchange rate (according to the exchange rates published by the Central Bank of the UAE on the date of delivery).
Currency UAE Dirham the (local currency) shall be the currency used in the process of trading, buying goods or the provision of service.
Warranty
- The Warranty document shall be written clearly and understandable in Arabic and any other foreign language and to determine the coverage and should accompany or be attached tothe products.
- The Warranty shall be under the line of the laws and regulations and the environment of UAE.
In addition to the general policies, the Blue Book also introduces certain policies relating to business activities, in the following sectors:
- Vehicles sector.
- Textile, ready-made garments and personal items sector.
- Tools, equipment, electrical appliances and electronics sector.
Cash refund policy
- The Warranty document shall be written clearly and understandable in Arabic and any other foreign language and to determine the coverage and should accompany or be attached tothe products.
- The Warranty shall be under the line of the laws and regulations and the environment of UAE.
In addition to the general policies, the Blue Book also introduces certain policies relating to business activities, in the following sectors:
- Vehicles sector.
- Textile, ready-made garments and personal items sector.
- Tools, equipment, electrical appliances and electronics sector.
Exchanges are accepted with a valid Fabiana Filippi sales receipt within 30 days of the original purchase, provided items are in perfect saleable condition with tags and packaging intact.
Refunds for returned products will be granted at the discretion of the company in accordance with applicable UAE laws and regulations.
Fabiana Filippi reserves the right to amend its policy at any time.
Links
In addition to the Consumer Protection Laws, the government of Dubai, Department of Economic Development (DED) has introduced the "Blue Book" which contains policies regulating the relationship between trader and consumer in the Emirate of Dubai:
